Booking Confirmation
Hello ,
Hope you’re doing well. This is a booking confirmation for your airport transfer service with us.
Find below your booking details. Please check to make sure all the details are correct and in-case of any changes, let us know.
Also find in the next section, answers to some frequently asked questions regarding our airport transfer service like our waiting time policy, flight delays etc.
And before you leave, please don’t forget to checkout below some special offers we think you might be interested.
Thank you for booking your transfer with us and we can’t wait to offer you a safe and comfortable ride!
Team B&C
Booking Details
Pickup date:
Estimated Pickup time: Up-to 60 mins from flight arrival time
Flight arrival time:
Flight number:
Pickup location:
Destination:
Customer first and last name:
Customer phone:
Num. Passengers:
Type of vehicle:
Luggage:
Baby seat needed:
Passengers arriving on different flights:
Very Important: On arrival to the airport, please have your phone switched on and your WhatsApp active, so as to facilitate communication with your assigned driver. You can use the airport free WIFI in-case you don’t have mobile data.
Payment method: Cash
Frequently Asked Questions
Please read through the FAQs section carefully and if you still can’t find answers to your questions, please contact us.
How long will my driver wait for me?
We offer a complimentary waiting time, meaning that our driver will wait for you for that amount of time without any extra charges. Our complimentary waiting times for pickup from the Airport is 60 minutes and starts counting from when the plane lands. For example, if your plane lands at 13:00, our driver will wait for you till 14:00 with no extra charge. We estimate that 60 minutes complimentary waiting time is enough time for you to go through customs, baggage claim, etc.
After the 60 minutes complimentary waiting time, we charge 10€ for every 15 minutes of wait time.
What if my flight is delayed?
In-case your flight is delayed or changed, please use the quick contact us button found on the bottom right to contact and inform us about the delay. You can call us or send us a message via WhatsApp (recommended) or SMS.
And you don’t need to worry, we will track your flight and your scheduled pickup time or your assigned driver will be changed accordingly without any extra charge. And in the case where we can’t accommodate the delays, we’ll let you know so you can look for another transfer service.
Where should I meet my driver?
The driver will be waiting for you at the waiting hall with a sign bearing your full names used in the booking. If you want us to use another name or your company name, please contact us.
The waiting hall is found at the exit of the baggage claim area. So after collecting your luggage, you need to walk a few minutes to the waiting hall.
I can't find my driver, what do I do?
If you can’t find your driver, no worries, just stay at the waiting hall (DON’T GO OUT) and contact our support team and they will help locate your driver for you. Use the quick contact us button found on the bottom right to contact us. You can call us or send us a message via WhatsApp (recommended) or SMS.
What are the vehicle capacities?
To avoid surprises and extra cost, please it’s very important to indicate all the number and type of luggage you have, so we can confirm if they will fit into the booked vehicle. Find below estimated vehicle capacity for each vekicle. In case of any doubts, please contact us.
- Car (Passengers: 4, Big luggage: 2, Small luggage: 2)
- Van (Passengers: 8, Big luggage: 6, Small luggage: 3)
- Minibus 16-seater (Passengers: 16, Big luggage: 10, Small luggage: 5)
- Minibus 25-seater (Passengers: 25, Big luggage: 15, Small luggage: 5)
- Bus 42-seater (Passengers: 42, Big luggage: 28, Small luggage: 10)
How much do you charge for baby car seat?
We charge 5€ per baby car seat. Please let us know your child’s age, weight and height to reserve the right seat fro your child.
How much do you charge for extra stops?
We charge 10€ per extra stop. Please note that the extra stops cannot be more than 5 km from the ride trajectory. And maximum waiting time for extra stops is 15 minutes.
Have any questions or need help? Please click on the button to contact our customer care team.
Exclusive offers
Book your return trip with us and save up-to 10%
For booking your inbound transfer with us, you will get up-to 10% discount if you book your return transfer with us. Please contact us for more information.
Save up-to 20% on our excursion services
Get this exclusive offer of up-to 20% discount on all our excursion/tour services: excursion within Madrid and surrounding destinations like: Toledo, Segovia, Avila, Salamanca etc. Depending on your budget, we offer different options to choose from e.g. excursion: with a chauffeur, with no chauffeur, with chauffeur + tourist guide etc. Please contact us for more information.
