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OUR SERVICES

FREQUENTLY ASKED QUESTIONS

About Riders

Riders is an Easybno logistics brand that manages the platform’s delivery services to customers and local businesses. Order or send anything you need, whether on Easybno marketplace or from non Easybno partners and our riders will pick it up and deliver it in minutes.
Easybno is a marketplace where you can book or buy services or products from local businesses online: restaurants, grocery stores, supermarkets, etc.

What services do you offer?

Pickup and delivery services: A rider will pickup your item from point A and deliver it to point B.

Personal shopper services: A personal shopper will do your shopping for you wherever you want and have it delivered to you.

How does the pickup and delivery service work?

1. Post a gig
Tell us what you need done by filling out the gig form and submit it. Your gig will be published on our platform and our riders will get notified. It’s important to indicate pickup address, destination address and the pickup time.

2. Choose a rider
You have the option to receive offers from our riders and you can compare and choose an offer for your gig. Or you can have your gig assigned to the first rider who applies for the gig (recommended for restaurants).

3. Pickup and delivery
Once your gig gets assigned to a rider, you will receive a notification by Email and via the App. The assigned rider will go to the pickup location as scheduled to pickup the item and have it delivered. You can track your rider anytime.

How does the personal shopper service work?

1. Post a gig
Tell us what you need done by filling out the gig form and submit it. Your gig will be published on our platform and our personal shoppers will get notified. It’s important to indicate pickup address, destination address, the pickup time and the details about what you need in the description section e.g. your shopping list.

2. Choose a personal shopper
Once your gig is published, you will start receiving offers from personal shoppers. Compare rates, choose an offer and hire a personal shopper. You can select personal shoppers based on their rates, reviews, etc.

3. Shopping and delivery
Your personal shopper will do the shopping for you and have it delivered as scheduled.

Can I order from anywhere and have it delivered?

Yes, you can order from EASYBNO marketplace or from any other business not listed on EASYBNO. Just let post the full details about your gig and one of our riders will have it done.

Note that you get exclusive discounts when you order from EASYBNO. Checkout some of the latest offers.

What are the rates for the services?

We collaborate with independent service providers (riders and personal shoppers), thus every provider decides and sets their own rates and conditions. Once you post your gig on our platform, you will start receiving offers from the providers with different rates. Compare and choose the provider that best meet your needs.

However, for some businesses like restaurants, where the orders and sales are very fast, we reached an agreement with them to offer a fixed rate. If you prefer to have a fixed rate for your business, please contact us.

How long does it take to start receiving offers or quotes?

Once your request is published, riders and personal shoppers get notified. And within a few minutes, you will start receiving offers. However, the fastness and number of offers you receive, depends on the number of chauffeurs available in the city you selected.

I have received offers from providers, what next?

From the quotes or offers received from providers; compare rates, choose an offer and book the provider. You can select providers based on their prices, vehicle, reviews, experiences etc.

What happens if I don’t receive offers for my gig?

We will try to find a provider for you. If we can’t find, then we will have to cancel the gig.

Can I hire a provider if I need the service immediately?

Yes, we have just launched a new feature recently where you can find riders near you and hire them directly. So instead of publishing a gig, you can just do a search and hire a provider (rider or personal shopper) directly from their profile page.

NEED SOMETHING DONE TODAY? TELL US WHAT YOU NEED AND WE WILL HAVE IT DONE.